售前 · 场景适配盾Pre-Sale · Scenario Diagnosis
PRE-SALE DIAGNOSIS
- 电压诊断 — 确认工作电压范围AC/DC 24V~440V，避免选型偏差Voltage diagnosis — verify AC/DC 24V~440V to avoid selection errors.
- 场景评估 — 根据作业环境推荐防护等级（IP67/IP68）Scenario evaluation — recommend IP rating (IP67/IP68) based on environment.
- 精准选型 — 基于设备类型、控制路数、动作逻辑匹配最佳方案Precise selection — best solution matched to equipment type and logic.
- 方案优化 — 提供最具性价比的型号组合，避免过度配置Solution optimization — most cost-effective model combination.
售中 · 落地保障盾Deployment · Guarantee
DEPLOYMENT GUARANTEE
- 快速发货 — 标准产品48小时内发货，定制产品2-4周交付Fast shipping — standard products within 48h, custom within 2-4 weeks.
- 上门安装 — 确保接收器正确接线、天线合理布局On-site installation — proper receiver wiring and antenna layout.
- 工况调试 — 现场匹配设备控制参数，确保完美协同Commissioning — on-site parameter matching for perfect coordination.
- 操作培训 — 培训一线工人正确操作及日常保养方法Training — teach workers proper operation and daily maintenance.
- 交付验收 — 配合客户完成功能验收，签署交付确认单Acceptance — complete functional handover and sign-off.
售后 · 应急守护盾After-Sale · Emergency Protection
AFTER-SALE PROTECTION
- 7×24小时响应 — 全国客服全天候待命，节假日不休7×24h response — nationwide customer service, including holidays.
- 区域经销商兜底 — 4000+经销商就近调配备机替换Regional dealer backup — 4000+ dealers provide backup units locally.
- 远程诊断 — 80%问题无需返厂即可解决Remote diagnosis — 80% of issues resolved without factory return.
- 终身免费检测 — 核心部件12个月质保Lifetime free inspection — 12-month warranty on core components.
- 维修流程 — 远程诊断→确认送修→检测维修→测试发货Repair process: remote diagnosis → confirm → repair → test & ship.
WARRANTY POLICY
保修政策Warranty Policy
| 项目Item | 内容Description |
|---|---|
| 质保期限Warranty Period | 核心部件：12个月Core components: 12 months（自购买之日起计算） (from date of purchase) |
| 终身服务Lifetime Service | 终身免费检测Lifetime free inspection — 定期送检，设备状态有保障 — Regular check-ups keep your equipment in top condition. |
| 保修范围Warranty Coverage | 非人为损坏的故障；正常使用下的质量问题；原厂配件质量问题Non-human-induced failures; quality issues under normal use; original part defects. |
| 非保修范围Exclusions | 人为损坏（摔落、进水等）；未经授权拆修；超压、超负载使用；不可抗力因素Human damage (drops, water ingress); unauthorized repair; over-voltage/overload; force majeure. |
TROUBLESHOOTING
常见售后问题与解决方法Common After-Sales Issues & Solutions
❌ 遥控器无法控制设备❌ Remote cannot control equipment
| 序号# | 可能原因Possible Cause | 解决方法Solution |
|---|---|---|
| 1 | 电池电量不足Low battery | 更换新电池或充电Replace or recharge battery. |
| 2 | 未配对或配对丢失Not paired or pairing lost | 重新进行配对操作Re-pair the remote. |
| 3 | 接收器电源故障Receiver power fault | 检查接收器供电是否正常Check receiver power supply. |
| 4 | 信号干扰Signal interference | 更换频道或远离干扰源Change channel or move away from interference. |
| 5 | 超出控制距离Out of range | 靠近设备再试Move closer to equipment. |
📶 控制距离变短或不稳定📶 Short or unstable control range
| 序号# | 可能原因Possible Cause | 解决方法Solution |
|---|---|---|
| 1 | 电池电量低Low battery | 更换电池Replace battery. |
| 2 | 天线损坏或接触不良Damaged or loose antenna | 检查天线连接Check antenna connection. |
| 3 | 环境干扰增加Increased environmental interference | 更换工作频道Change operating channel. |
| 4 | 接收器天线被遮挡Receiver antenna blocked | 调整天线位置Adjust antenna position. |
🔋 电池续航时间缩短🔋 Shortened battery life
| 序号# | 可能原因Possible Cause | 解决方法Solution |
|---|---|---|
| 1 | 电池老化Aged battery | 更换新电池Replace with new battery. |
| 2 | 使用环境温度过低/过高Extreme temperature usage | 避免极端温度使用Avoid extreme temperatures. |
| 3 | 按键卡滞导致持续发射Stuck button causing continuous transmission | 清洁按键Clean the button. |
| 4 | 充电器故障Charger malfunction | 更换充电器Replace charger. |
💧 进水/受潮处理💧 Water damage / moisture treatment
| 步骤Step | 操作Action |
|---|---|
| 1 | 立即断电Power off immediately — 取出电池，切断电源 — Remove battery, cut power. |
| 2 | 擦干表面Wipe dry — 用干布擦干外部水分 — Wipe external moisture with dry cloth. |
| 3 | 自然晾干Air dry naturally — 放置在通风干燥处24-48小时 — Place in a ventilated area for 24-48h. |
| 4 | 不要加热Do not heat — 避免使用吹风机等加热设备 — Avoid hair dryers or heating devices. |
| 5 | 测试Test — 完全干燥后再装电池测试 — Test after fully dry. |
| 6 | 送修Send for repair — 如仍有问题，及时送修 — If issues persist, send for repair. |
REPAIR PROCESS
维修送修流程Repair Process
01
问题反馈Report Issue
客户描述故障现象Customer describes the fault.
02
远程诊断Remote Diagnosis
电话/视频指导排查Phone/video guidance for troubleshooting.
03
确认送修Confirm Repair
无法远程解决则安排送修Arrange repair if remote solution fails.
04
检测维修Diagnosis & Repair
专业技术人员检修Professional technician repairs.
05
测试发货Test & Ship
维修完成后测试发货Test and ship after repair.
MAINTENANCE TIPS
日常维护建议Maintenance Tips
| 类别Category | 建议内容Recommendation |
|---|---|
| 🔋 电池保养🔋 Battery Care | 使用原装或指定型号电池；长期不用时取出电池；避免过度放电Use original or specified batteries; remove if idle long; avoid deep discharge. |
| 🧽 清洁保养🧽 Cleaning | 定期用干布擦拭外壳；避免使用腐蚀性清洁剂；保持按键缝隙清洁Wipe with dry cloth; avoid corrosive cleaners; keep button gaps clean. |
| 🌡️ 存放环境🌡️ Storage Environment | 避免高温、潮湿环境；远离强磁场；防止摔落和撞击Avoid high heat, humidity; keep away from strong magnetic fields; prevent drops. |
| 📋 定期检查📋 Regular Inspection | 检查按键反应是否正常；测试控制距离；检查外观有无损坏Check button response; test control range; inspect for damage. |